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heatherelgunn@yahoo.ca

         

123 Street Avenue, City Town, 99999

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Shipping & Returns

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Shipping & Returns

Shipping

Domestic (Canadian)

As most pieces are made to order, please allow for a 7-10 business day turnaround time for your piece to be shipped. All packages are shipped with Canada Post. If you’ve selected Regular Mail, you can expect your purchase to arrive within 2-8 business days (depending where you are in Canada). If you’ve selected Express Mail, you can expect your purchase to arrive within 1-3 business days (again, depending where you are!).

If you’re in Vancouver and would like to arrange to pick up your earrings in person at an upcoming market, select the Studio Pickup option at the checkout.

US & International

I am currently working on solidifying US & International shipping options. For now, if you don’t live in Canada and still want to make something yours, shoot me an e-mail at heatherelgunn@yahoo.ca and we can chat logistics.

Returns

I am too small a business to have an automated returns process yet, but if you’re not happy with what you ordered, let me know. I’ll refund your order in full - you just have to cover return shipping. If an item got damaged in transport and you’d like it repaired or replaced, you can return it and I’ll repair or replace your item for free - again, you’ll just have to cover return shipping.